The process
No black box. Here is every hand your case passes through, who is accountable at each step, and when the clock is running.
01
You
Tell us the surgery that has been proposed, upload your records, and ask the questions that actually worry you. Your payment is held, not spent.
02
Coordinator
A clinical coordinator checks that the reviewer has everything they need. If something is missing we come back to you before the clock starts.
03
Specialist
Your case is assigned to a specialist who performs this exact operation. The service-level clock starts the moment they are assigned.
04
Coordinator
Every verdict is read against your original questions before release. Anything incomplete goes back to the reviewer, not to you.
05
You
You receive a structured written verdict with an agreement rating, alternatives and risks. Escrow releases to the reviewer at the same moment.
Before the clock starts
Almost every delay in second-opinion work comes from missing records. The intake form scores your completeness as you go, so you can see the gaps before you pay rather than after a coordinator rejects the case.
It is an independent expert opinion on records you supply. It is not a diagnosis, not a treating relationship, not emergency care, and not a prescription. Your treating team remains responsible for your care. You will acknowledge this before submitting.
